Software Technical Writer - Part Time Job at SGS Consulting, Remote

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  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • Plan, write, and publish documentation for software and hardware releases, as well as new product introductions.
  • Serve as the primary owner for assigned documentation portfolios, managing deliverables from inception through publication and maintenance.
  • Create user-friendly technical documentation that prioritizes customer experience.
  • Drive documentation improvements through cross-functional collaboration and influence.
  • Improve processes and tools through creative problem-solving and teamwork.
  • Identify, recommend, and champion new solutions to improve documentation quality and customer content experiences.
  • Analyze documentation processes, tools, and deliverables to identify opportunities for improvement.
  • Support the evolution of customer-first content strategies across the organization.
  • Collaborate with Engineering, UX, Training, Support, and Marketing teams to align content with business objectives.
  • Adapt to changing priorities and constraints while maintaining high-quality deliverables.
  • Build consensus across teams and present business cases to leadership and stakeholders to drive strategic alignment.
  • Support publishing, maintenance, and continuous improvement of technical content.

Skills:

  • Technical Writing & Documentation
  • DITA XML Authoring
  • Content Strategy
  • Customer Experience Focus
  • Cross-Functional Collaboration
  • Process Improvement
  • Content Management Systems
  • Stakeholder Management
  • Problem Solving
  • AI-Enabled Content Development

Education/Experience:

  • Bachelor Degree in Communication or related field. 2–5 years of technical writing experience.
  • Experience creating and publishing multiple types of technical documentation, including online content syndication.
  • Strong proficiency with DITA XML authoring and associated workflows.
  • Experience creating HTML-first documentation where each page functions as a standalone information resource.
  • Ability to leverage AI tools to improve content quality, consistency, and efficiency.
  • Experience building consensus and collaborating across multiple teams and business functions.
  • Knowledge of Heretto CCMS or a similar component content management system.
  • Experience using Jira and Confluence.
  • Excellent written, verbal, organizational, and communication skills.
  • Ability to manage multiple projects and priorities independently.

Job Tags

Remote job, Part time

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