Desktop Support Analyst Job at Premier Tech Inc, Kansas City, MO

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  • Premier Tech Inc
  • Kansas City, MO

Job Description

Desktop Support Analyst – Consultant 📍 Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after onboarding)

Responsibilities

  • Provide Tier 2 end-user support across Windows, MacOS, laptops, PC hardware, Office 365, VMware VDI, Active Directory, SCCM, MFPs, and productivity tools (Adobe, Webex, Slack)
  • Support users via phone, email, in-person, and chat; document all activity in Jira Service Desk
  • Escalate complex issues to Tier 3 and cross-functional teams as needed
  • Deliver onboarding support — equipment setup, login assistance, and new user orientation
  • Perform ongoing maintenance including software licensing, endpoint vulnerability management, and asset recycling
  • Handle all user information with strict confidentiality; report any misuse immediately

Required

  • Strong customer service and communication skills
  • Experience troubleshooting hardware, software, and connectivity issues
  • Proficiency with Microsoft Office, Active Directory, and ticketing systems
  • Ability to work collaboratively in a team environment

Preferred

  • Formal training or equivalent hands-on experience in a desktop support role

Details Schedule: M–F, 8am–5pm Start: Mid-April | Location: On-site to start, transitioning to hybrid

Job Tags

Full time, Contract work, Work at office, Immediate start

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