Customer Success Manager Job at Reflow, Denver, CO

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  • Reflow
  • Denver, CO

Job Description


Customer Success

$80k – $150k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

  • Own the customer journey: setup, onboarding, adoption, and long-term success.
  • Shorten time-to-value: Move customers from demo → value quickly.
  • Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
  • Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
  • Build strong relationships that lead to expansions and renewals.
  • Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
  • Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

  • Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
  • Analytical skills: Technical, finance, economics or product background
  • Customer-facing pro: You know how to excite, guide, and close.
  • Sharp communicator: Written, verbal, and human.
  • Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
  • Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

  • Background in B2B SaaS, enterprise software, or data-heavy products
  • Familiarity with analytics platforms, BI tools, workflow systems, or automation software
  • Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

  • Be an early, high-impact hire, working directly with the founders as a founding member
  • Influence product roadmap, and helping define the culture of how we work with customers
  • Drive growth, contribute to PMF, GTM explorations

We’re open to you starting part-time and evolving into full-time (contract or W2).

Job Tags

Permanent employment, Full time, Contract work, Part time

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