Customer Success Manager Job at Crestfield Talent, Los Angeles, CA

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  • Crestfield Talent
  • Los Angeles, CA

Job Description

Crestfield Talent is seeking a proactive Customer Success Manager to support client relationships, account engagement, and long-term customer satisfaction.

This hybrid role is a good fit for someone who communicates well, enjoys building professional relationships, and is comfortable managing multiple client accounts while coordinating with internal teams.

Responsibilities

  • Manage ongoing communication with assigned customer accounts

  • Help clients get the most value from products or services

  • Conduct regular check-ins and account follow-ups

  • Maintain accurate account notes and activity in CRM systems

  • Coordinate customer needs with internal departments

  • Identify opportunities to improve engagement and retention

  • Support onboarding and account transition activities

  • Track open requests and ensure timely follow-up

Qualifications

  • Strong communication and relationship-building skills

  • Good organization and attention to detail

  • Comfortable using CRM and office software

  • Able to manage multiple customer accounts

  • Professional and dependable

  • Previous customer success, account management, sales, or client-facing experience is preferred

Skills

Customer Success • Account Management • Client Relations • CRM • Customer Retention • Account Support • Relationship Management • Client Onboarding • Business Communication • Problem Solving • Organization • Time Management

Position Highlights

  • Hybrid work arrangement

  • Full-time schedule

  • Professional client-facing environment

  • Account ownership experience

  • Opportunities for career advancement

Job Tags

Full time, Work at office

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