Job Description

1. Bilingual CSR Team Lead

Role Overview:

Lead and support a team of bilingual agents while ensuring top-notch customer service delivery. You’ll handle escalations, guide team performance, and maintain quality standards.

Key Responsibilities:

• Manage transactions and ensure quality standards
• Handle inbound/outbound calls & emails professionally
• Track, document, and resolve customer issues
• Escalate critical issues when needed
• Ensure compliance with processes and service agreements

Requirements:

✔ Bilingual (Spanish & English) – fluent

✔ 1+ year of call center/customer service experience

✔ Strong communication & leadership skills

✔ Ability to work onsite & flexible shifts

2. Bilingual Customer Support Representative

Role Overview:

Support residents, applicants, and prospects through inbound/outbound calls across multiple service areas.

Responsibilities Include:

• Handle queries across Maintenance, Resident Services, Renewals, etc.
• Deliver excellent customer experience
• Resolve issues efficiently and professionally

Requirements:

✔ Bilingual (Spanish & English) – fluent

✔ 6+ months of customer service experience (call center preferred)

✔ Comfortable handling multiple call queues

✔ Flexible to work shifts (9 AM – 8 PM) & weekends

✔ Must be available to work onsite

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